Our customers speak for us
Trust the professionals who have already chosen Caffè Profili
Coffee is the result of 50 years of experience
Since 1949 Caffè Profili has worked diligently to create an Italian artisan product following very high quality standards, the result of a strict selection of beans from the origin. Year after year we choose the best plantations to create the perfect espresso, the coffee with the most authentic flavour.
Caffè Profili for the Ho.Re.Ca. sector
Profili’s coffee roasting has studied a range of products intended for the Ho.Re.Ca sector. of the highest quality: blends created for professional machines in bars, restaurants and hotels.
Our services for your venue
We offer a wide range of customized services for industry professionals. Our goal is to offer added value to our products, making the customer experience satisfying, safe and ambitious.
- Accessories
- Customization
- Equipment
- Free assistance
Branded accessories
Together with the coffee we deliver to the professional many accessories necessary for the bar, Profili branded merchandising or personalized for the customer.
Customization of coffee blends and bags
For the most demanding customers we have the possibility of creating customized packaging and ad hoc blends that reflect the customer’s taste.
Equipment on loan for use
Together with our blends we offer a series of similar services including professional machines on loan for use, to be agreed based on the needs and requirements of the professional.
Free assistance on equipment
For equipment on loan for use, unlimited free assistance is included which guarantees the customer the security of always being able to work with efficient machinery.
Caffè Profili for the cinema
Our espresso present in the best events, films and demonstrations
Caffè Profili in collaboration with Vision Distribution for the movie "Sconnessi"
Do you have any questions?
I have problems with my order, can you help me?
We suggest you fill out the form available at this LINK indicating your telephone number, your address email, the order number and the problem encountered. Our customer service will contact you as soon as possible.
The promotion doesn't work. How can I do?
You can contact us via the form at the LINK indicated or by sending us an email to shop@caffeprofili.it
What should I do the first time I start the Pod Profiles machine?
Remove and rinse the water tank. Fill the water tank to the MAX level indicated, using only fresh, non-carbonated drinking water. Refit the tank. Insert the power plug into the socket. Press the power/dispense button to turn the machine on. Wait until the machine has completed the heating cycle. When the machine is ready, make a first dispensing from a tank of water without pods. Now you are ready to enjoy your blends using our artisanal pods. Good coffee!
What is descaling and how often should it be carried out?
The formation of limescale is a normal consequence of using the machine and leads to dispensing difficulties or the leakage of cold coffee. For this reason it is necessary to descale the machine approximately every ¾ months and in any case whenever problems are encountered. To limit the formation of limescale, we recommend the exclusive use of natural bottled mineral water. Caffè Profili does not assume responsibility for damage to the machine resulting from failure to descale.
To carry out descaling, you must use a non-toxic and/or harmful descaling product for coffee machines, commonly available on the market. Do not drink the descaling solution and the dispensed products until the cycle is complete.
Do not under any circumstances use vinegar as a descaler.
What are discount codes and how can I use them?
Discount codes are coupons that allow you to obtain discounts on an order. Some can be obtained by making purchases, others are sent to all customers via newsletters during particular general promotions or linked to certain product lines. The codes must be entered in the appropriate box in the cart before purchasing.
How can I access my personal area?
To access your personal area, enter your username and password or, alternatively, log in with Google/Facebook/Amazon/Apple.
Are Profili capsules compatible with all Nespresso® machines?
Profili capsules are compatible with all models except Nespresso®* lattissima.
Does your coffee contain gluten?
No, coffee is a food that naturally does not contain gluten.
How can I dispose of Profili capsules and pods? And the paper kit?
The casing of capsules and pods must be disposed of in undifferentiated waste. The capsules also go into the undifferentiated waste while the pods go into the organic waste. Sugar sachets and branded paper cups should be thrown away in the paper. However, we advise you to check the provisions of your municipality.
How is decaffeinated coffee made?
To respect the environment and health, we do not use processes that require the use of chemical solvents. Our coffee is decaffeinated through a natural process, with steam and pure water, without other technological aids.
Contact us for more information
Whether you are a professional or a private individual, do you need assistance in choosing the perfect espresso for you? Write to us and we will always be ready to help you
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